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AWS Cloud Control v1.26.0 published on Wednesday, Mar 12, 2025 by Pulumi
pulumi/pulumi-aws-native

aws-native.connect.RoutingProfile

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We recommend new projects start with resources from the AWS provider.

AWS Cloud Control v1.26.0 published on Wednesday, Mar 12, 2025 by Pulumi
pulumi/pulumi-aws-native

Resource Type definition for AWS::Connect::RoutingProfile

Create RoutingProfile Resource

Resources are created with functions called constructors. To learn more about declaring and configuring resources, see Resources.

Constructor syntax

new RoutingProfile(name: string, args: RoutingProfileArgs, opts?: CustomResourceOptions);
@overload
def RoutingProfile(resource_name: str,
                   args: RoutingProfileArgs,
                   opts: Optional[ResourceOptions] = None)

@overload
def RoutingProfile(resource_name: str,
                   opts: Optional[ResourceOptions] = None,
                   default_outbound_queue_arn: Optional[str] = None,
                   description: Optional[str] = None,
                   instance_arn: Optional[str] = None,
                   media_concurrencies: Optional[Sequence[RoutingProfileMediaConcurrencyArgs]] = None,
                   agent_availability_timer: Optional[RoutingProfileAgentAvailabilityTimer] = None,
                   name: Optional[str] = None,
                   queue_configs: Optional[Sequence[RoutingProfileQueueConfigArgs]] = None,
                   tags: Optional[Sequence[_root_inputs.TagArgs]] = None)
func NewRoutingProfile(ctx *Context, name string, args RoutingProfileArgs, opts ...ResourceOption) (*RoutingProfile, error)
public RoutingProfile(string name, RoutingProfileArgs args, CustomResourceOptions? opts = null)
public RoutingProfile(String name, RoutingProfileArgs args)
public RoutingProfile(String name, RoutingProfileArgs args, CustomResourceOptions options)

type: aws-native:connect:RoutingProfile
properties: # The arguments to resource properties.
options: # Bag of options to control resource's behavior.

Parameters

name This property is required. string
The unique name of the resource.
args This property is required. RoutingProfileArgs
The arguments to resource properties.
opts CustomResourceOptions
Bag of options to control resource's behavior.
resource_name This property is required. str
The unique name of the resource.
args This property is required. RoutingProfileArgs
The arguments to resource properties.
opts ResourceOptions
Bag of options to control resource's behavior.
ctx Context
Context object for the current deployment.
name This property is required. string
The unique name of the resource.
args This property is required. RoutingProfileArgs
The arguments to resource properties.
opts ResourceOption
Bag of options to control resource's behavior.
name This property is required. string
The unique name of the resource.
args This property is required. RoutingProfileArgs
The arguments to resource properties.
opts CustomResourceOptions
Bag of options to control resource's behavior.
name This property is required. String
The unique name of the resource.
args This property is required. RoutingProfileArgs
The arguments to resource properties.
options CustomResourceOptions
Bag of options to control resource's behavior.

RoutingProfile Resource Properties

To learn more about resource properties and how to use them, see Inputs and Outputs in the Architecture and Concepts docs.

Inputs

In Python, inputs that are objects can be passed either as argument classes or as dictionary literals.

The RoutingProfile resource accepts the following input properties:

DefaultOutboundQueueArn This property is required. string
The identifier of the default outbound queue for this routing profile.
Description This property is required. string
The description of the routing profile.
InstanceArn This property is required. string
The identifier of the Amazon Connect instance.
MediaConcurrencies This property is required. List<Pulumi.AwsNative.Connect.Inputs.RoutingProfileMediaConcurrency>
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
AgentAvailabilityTimer Pulumi.AwsNative.Connect.RoutingProfileAgentAvailabilityTimer
Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
Name string
The name of the routing profile.
QueueConfigs List<Pulumi.AwsNative.Connect.Inputs.RoutingProfileQueueConfig>
The queues to associate with this routing profile.
Tags List<Pulumi.AwsNative.Inputs.Tag>
An array of key-value pairs to apply to this resource.
DefaultOutboundQueueArn This property is required. string
The identifier of the default outbound queue for this routing profile.
Description This property is required. string
The description of the routing profile.
InstanceArn This property is required. string
The identifier of the Amazon Connect instance.
MediaConcurrencies This property is required. []RoutingProfileMediaConcurrencyArgs
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
AgentAvailabilityTimer RoutingProfileAgentAvailabilityTimer
Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
Name string
The name of the routing profile.
QueueConfigs []RoutingProfileQueueConfigArgs
The queues to associate with this routing profile.
Tags TagArgs
An array of key-value pairs to apply to this resource.
defaultOutboundQueueArn This property is required. String
The identifier of the default outbound queue for this routing profile.
description This property is required. String
The description of the routing profile.
instanceArn This property is required. String
The identifier of the Amazon Connect instance.
mediaConcurrencies This property is required. List<RoutingProfileMediaConcurrency>
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
agentAvailabilityTimer RoutingProfileAgentAvailabilityTimer
Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
name String
The name of the routing profile.
queueConfigs List<RoutingProfileQueueConfig>
The queues to associate with this routing profile.
tags List<Tag>
An array of key-value pairs to apply to this resource.
defaultOutboundQueueArn This property is required. string
The identifier of the default outbound queue for this routing profile.
description This property is required. string
The description of the routing profile.
instanceArn This property is required. string
The identifier of the Amazon Connect instance.
mediaConcurrencies This property is required. RoutingProfileMediaConcurrency[]
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
agentAvailabilityTimer RoutingProfileAgentAvailabilityTimer
Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
name string
The name of the routing profile.
queueConfigs RoutingProfileQueueConfig[]
The queues to associate with this routing profile.
tags Tag[]
An array of key-value pairs to apply to this resource.
default_outbound_queue_arn This property is required. str
The identifier of the default outbound queue for this routing profile.
description This property is required. str
The description of the routing profile.
instance_arn This property is required. str
The identifier of the Amazon Connect instance.
media_concurrencies This property is required. Sequence[RoutingProfileMediaConcurrencyArgs]
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
agent_availability_timer RoutingProfileAgentAvailabilityTimer
Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
name str
The name of the routing profile.
queue_configs Sequence[RoutingProfileQueueConfigArgs]
The queues to associate with this routing profile.
tags Sequence[TagArgs]
An array of key-value pairs to apply to this resource.
defaultOutboundQueueArn This property is required. String
The identifier of the default outbound queue for this routing profile.
description This property is required. String
The description of the routing profile.
instanceArn This property is required. String
The identifier of the Amazon Connect instance.
mediaConcurrencies This property is required. List<Property Map>
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
agentAvailabilityTimer "TIME_SINCE_LAST_ACTIVITY" | "TIME_SINCE_LAST_INBOUND"
Whether agents with this routing profile will have their routing order calculated based on longest idle time or time since their last inbound contact.
name String
The name of the routing profile.
queueConfigs List<Property Map>
The queues to associate with this routing profile.
tags List<Property Map>
An array of key-value pairs to apply to this resource.

Outputs

All input properties are implicitly available as output properties. Additionally, the RoutingProfile resource produces the following output properties:

Id string
The provider-assigned unique ID for this managed resource.
RoutingProfileArn string
The Amazon Resource Name (ARN) of the routing profile.
Id string
The provider-assigned unique ID for this managed resource.
RoutingProfileArn string
The Amazon Resource Name (ARN) of the routing profile.
id String
The provider-assigned unique ID for this managed resource.
routingProfileArn String
The Amazon Resource Name (ARN) of the routing profile.
id string
The provider-assigned unique ID for this managed resource.
routingProfileArn string
The Amazon Resource Name (ARN) of the routing profile.
id str
The provider-assigned unique ID for this managed resource.
routing_profile_arn str
The Amazon Resource Name (ARN) of the routing profile.
id String
The provider-assigned unique ID for this managed resource.
routingProfileArn String
The Amazon Resource Name (ARN) of the routing profile.

Supporting Types

RoutingProfileAgentAvailabilityTimer
, RoutingProfileAgentAvailabilityTimerArgs

TimeSinceLastActivity
TIME_SINCE_LAST_ACTIVITY
TimeSinceLastInbound
TIME_SINCE_LAST_INBOUND
RoutingProfileAgentAvailabilityTimerTimeSinceLastActivity
TIME_SINCE_LAST_ACTIVITY
RoutingProfileAgentAvailabilityTimerTimeSinceLastInbound
TIME_SINCE_LAST_INBOUND
TimeSinceLastActivity
TIME_SINCE_LAST_ACTIVITY
TimeSinceLastInbound
TIME_SINCE_LAST_INBOUND
TimeSinceLastActivity
TIME_SINCE_LAST_ACTIVITY
TimeSinceLastInbound
TIME_SINCE_LAST_INBOUND
TIME_SINCE_LAST_ACTIVITY
TIME_SINCE_LAST_ACTIVITY
TIME_SINCE_LAST_INBOUND
TIME_SINCE_LAST_INBOUND
"TIME_SINCE_LAST_ACTIVITY"
TIME_SINCE_LAST_ACTIVITY
"TIME_SINCE_LAST_INBOUND"
TIME_SINCE_LAST_INBOUND

RoutingProfileBehaviorType
, RoutingProfileBehaviorTypeArgs

RouteCurrentChannelOnly
ROUTE_CURRENT_CHANNEL_ONLY
RouteAnyChannel
ROUTE_ANY_CHANNEL
RoutingProfileBehaviorTypeRouteCurrentChannelOnly
ROUTE_CURRENT_CHANNEL_ONLY
RoutingProfileBehaviorTypeRouteAnyChannel
ROUTE_ANY_CHANNEL
RouteCurrentChannelOnly
ROUTE_CURRENT_CHANNEL_ONLY
RouteAnyChannel
ROUTE_ANY_CHANNEL
RouteCurrentChannelOnly
ROUTE_CURRENT_CHANNEL_ONLY
RouteAnyChannel
ROUTE_ANY_CHANNEL
ROUTE_CURRENT_CHANNEL_ONLY
ROUTE_CURRENT_CHANNEL_ONLY
ROUTE_ANY_CHANNEL
ROUTE_ANY_CHANNEL
"ROUTE_CURRENT_CHANNEL_ONLY"
ROUTE_CURRENT_CHANNEL_ONLY
"ROUTE_ANY_CHANNEL"
ROUTE_ANY_CHANNEL

RoutingProfileChannel
, RoutingProfileChannelArgs

Voice
VOICE
Chat
CHAT
Task
TASK
Email
EMAIL
RoutingProfileChannelVoice
VOICE
RoutingProfileChannelChat
CHAT
RoutingProfileChannelTask
TASK
RoutingProfileChannelEmail
EMAIL
Voice
VOICE
Chat
CHAT
Task
TASK
Email
EMAIL
Voice
VOICE
Chat
CHAT
Task
TASK
Email
EMAIL
VOICE
VOICE
CHAT
CHAT
TASK
TASK
EMAIL
EMAIL
"VOICE"
VOICE
"CHAT"
CHAT
"TASK"
TASK
"EMAIL"
EMAIL

RoutingProfileCrossChannelBehavior
, RoutingProfileCrossChannelBehaviorArgs

BehaviorType This property is required. Pulumi.AwsNative.Connect.RoutingProfileBehaviorType
Specifies the other channels that can be routed to an agent handling their current channel.
BehaviorType This property is required. RoutingProfileBehaviorType
Specifies the other channels that can be routed to an agent handling their current channel.
behaviorType This property is required. RoutingProfileBehaviorType
Specifies the other channels that can be routed to an agent handling their current channel.
behaviorType This property is required. RoutingProfileBehaviorType
Specifies the other channels that can be routed to an agent handling their current channel.
behavior_type This property is required. RoutingProfileBehaviorType
Specifies the other channels that can be routed to an agent handling their current channel.
behaviorType This property is required. "ROUTE_CURRENT_CHANNEL_ONLY" | "ROUTE_ANY_CHANNEL"
Specifies the other channels that can be routed to an agent handling their current channel.

RoutingProfileMediaConcurrency
, RoutingProfileMediaConcurrencyArgs

Channel This property is required. Pulumi.AwsNative.Connect.RoutingProfileChannel
The channels that agents can handle in the Contact Control Panel (CCP).
Concurrency This property is required. int

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

CrossChannelBehavior Pulumi.AwsNative.Connect.Inputs.RoutingProfileCrossChannelBehavior
Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
Channel This property is required. RoutingProfileChannel
The channels that agents can handle in the Contact Control Panel (CCP).
Concurrency This property is required. int

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

CrossChannelBehavior RoutingProfileCrossChannelBehavior
Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
channel This property is required. RoutingProfileChannel
The channels that agents can handle in the Contact Control Panel (CCP).
concurrency This property is required. Integer

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

crossChannelBehavior RoutingProfileCrossChannelBehavior
Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
channel This property is required. RoutingProfileChannel
The channels that agents can handle in the Contact Control Panel (CCP).
concurrency This property is required. number

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

crossChannelBehavior RoutingProfileCrossChannelBehavior
Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
channel This property is required. RoutingProfileChannel
The channels that agents can handle in the Contact Control Panel (CCP).
concurrency This property is required. int

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

cross_channel_behavior RoutingProfileCrossChannelBehavior
Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
channel This property is required. "VOICE" | "CHAT" | "TASK" | "EMAIL"
The channels that agents can handle in the Contact Control Panel (CCP).
concurrency This property is required. Number

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

Valid Range for TASK : Minimum value of 1. Maximum value of 10.

crossChannelBehavior Property Map
Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

RoutingProfileQueueConfig
, RoutingProfileQueueConfigArgs

Delay This property is required. int
The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
Priority This property is required. int
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
QueueReference This property is required. Pulumi.AwsNative.Connect.Inputs.RoutingProfileQueueReference
Contains information about a queue resource.
Delay This property is required. int
The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
Priority This property is required. int
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
QueueReference This property is required. RoutingProfileQueueReference
Contains information about a queue resource.
delay This property is required. Integer
The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
priority This property is required. Integer
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
queueReference This property is required. RoutingProfileQueueReference
Contains information about a queue resource.
delay This property is required. number
The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
priority This property is required. number
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
queueReference This property is required. RoutingProfileQueueReference
Contains information about a queue resource.
delay This property is required. int
The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
priority This property is required. int
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
queue_reference This property is required. RoutingProfileQueueReference
Contains information about a queue resource.
delay This property is required. Number
The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .
priority This property is required. Number
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay .
queueReference This property is required. Property Map
Contains information about a queue resource.

RoutingProfileQueueReference
, RoutingProfileQueueReferenceArgs

Channel This property is required. Pulumi.AwsNative.Connect.RoutingProfileChannel
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
QueueArn This property is required. string
The Amazon Resource Name (ARN) of the queue.
Channel This property is required. RoutingProfileChannel
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
QueueArn This property is required. string
The Amazon Resource Name (ARN) of the queue.
channel This property is required. RoutingProfileChannel
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
queueArn This property is required. String
The Amazon Resource Name (ARN) of the queue.
channel This property is required. RoutingProfileChannel
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
queueArn This property is required. string
The Amazon Resource Name (ARN) of the queue.
channel This property is required. RoutingProfileChannel
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
queue_arn This property is required. str
The Amazon Resource Name (ARN) of the queue.
channel This property is required. "VOICE" | "CHAT" | "TASK" | "EMAIL"
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
queueArn This property is required. String
The Amazon Resource Name (ARN) of the queue.

Tag
, TagArgs

Key This property is required. string
The key name of the tag
Value This property is required. string
The value of the tag
Key This property is required. string
The key name of the tag
Value This property is required. string
The value of the tag
key This property is required. String
The key name of the tag
value This property is required. String
The value of the tag
key This property is required. string
The key name of the tag
value This property is required. string
The value of the tag
key This property is required. str
The key name of the tag
value This property is required. str
The value of the tag
key This property is required. String
The key name of the tag
value This property is required. String
The value of the tag

Package Details

Repository
AWS Native pulumi/pulumi-aws-native
License
Apache-2.0

We recommend new projects start with resources from the AWS provider.

AWS Cloud Control v1.26.0 published on Wednesday, Mar 12, 2025 by Pulumi
pulumi/pulumi-aws-native